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Site Map: Home > Support > FAQ

Frequently Asked Questions

          

Questions

1. What is EAZ-FIX?
2. How does EAZ-FIX work?
3. What is a snapshot?
4. Is snapshot a backup image of the drives?
5. How long does it take to take a snapshot for rollback to a snapshot?
6. How much disk space do I need for taking a snapshot?
7. Can I schedule EAZ-FIX to take automatic snapshots?
8. Will I be able to use EAZ-FIX if Windows fails to load?
9. What kind of problems can EAZ-FIX solve?
10. I don't have EAZ-FIX installed, I am having problems with my PC. Can I use EAZ-FIX to recover files or the system?
11. How is EAZ-FIX different from Windows system Restore?
12. What operating systems and file systems are supported by EAZ-FIX?
13. Does EAZ-FX support 64bit Windows OS?
14. Does EAZ-FIX support Linux?
15. Can I install EAZ-FIX on servers or RAID drives?
16. Can I install EAZ-FIX on dual-boot systems?
17. Does EAZ-FIX support unattended setup, network deployment or deployment in system images?
18. If I don't like the snapshot I restored to, can I go back?
19. I forgot my EAZ-FIX administrator password, how can I recover the password?
20. Can I hide EAZ-FIX program interface from end-users?
21. What is Baseline Shield?
22. How does Baseline Shield work?
23. What's the main difference between EAZ-FIX and Baseline Shield?
24. How long does it take Baseline Shield to restore to the baseline?
25. Does Baseline Shield support MAC or Linux?
26. How much is the network management console for Baseline Shield?
27. What is Easy Image?
28. How is Easy Image difference from EAZ-FIX?
29. How is Easy Image different from Symantec Ghost?
30. Can I use Easy Image to deploy systems?
31. How can I purchase EAZ Solution products?
32. How do I activate the products after purchasing it?
33. What's your refund policy?
1. What is EAZ-FIX?
  EAZ-FIX is a PC security and protection software offering PC Rollback, File Recovery, System and Data Security and Drive Imaging solutions. PC Rollback instantly undo PC problems by reverting the PC back to last hour, yesterday, last week or last month; File Recovery easily restores files from archive snapshots; System and Data Security prevents unauthorized access to system and data even if the PC is stolen, Drive Imaging creates backup image of partitions or hard drives for bare-metal hard drive recovery. EAZ-FIX is the total solution for PC protection.
2. How does EAZ-FIX work?
 

The core of EAZ-FIX is a PC snapshot technology. A snapshot is WYSIWYG - What You See Is What You Get. You can recover files from snapshots and rollback system to snapshots.

3. What is a snapshot?
 

Practically speaking, snapshot is a "picture" of the PC at a given time. A snapshot contains 100% of system, programs, settings and user data. Technically speaking, a snapshot is a map of the hard drive sectors and the map's indexing system based on very complicated algorithms.

4. Is snapshot a backup image of the drives?
  No, snapshot is not a backup. (EAZ-FIX does offer a drive backup feature but that's not what the snapshot is.)
5. How long does it take to take a snapshot or rollback to a snapshot?
  Seconds. Another evidence snapshots are not backups.
6. How much disk space do I need for taking a snapshot?
  Very little.  A snapshot is only a table recording all the data on the hard drive at the time of the snapshot, not actual backup of files on the hard drive.
 
7. Can I schedule EAZ-FIX to take automatic snapshots?
  Yes, you can create schedule tasks to take automatic snapshots hourly, daily, weekly, every time the PC boot up, 1st boot up of the day or before a program is running.
 
8. Will I be able to use EAZ-FIX if Windows fails to load?
  Yes, EAZ-FIX has a subsystem console which works pre Windows OS. You can take snapshots and restore system from subsystem console. To access subsystem console, press HOME key when you see the EAZ-FIX screen during bootup.
 
9. What kind of problems can EAZ-FIX solve?
  Any kind of PC software problems. As long as it's a software problem and as long as you have a good snapshot, you can always get back to it.
 
10. I don't have EAZ-FIX installed, I am having problems with my PC. Can I use EAZ-FIX to recover files or the system?
  No, EAZ-FIX is a pro-activate protection solution. Not a reactive recovery solution.
 
11. How is EAZ-FIX different from Windows System Restore
  Windows System Restore only provides rollback for the Windows's system file and registry. EAZ-FIX provides rollback for the entire drive including Windows OS, third party applications, system settings, Windows registry and data.  Windows System Restore only works in Windows OS, it's not a help if Windows fails.  EAZ-FIX still works even if Windows OS fails to start-up.
 
12. What operating systems and file systems are supported by EAZ-FIX?
  Windows 98, Windows ME, Windows 2000, Windows XP Home/Professional, Windows Vista.
FAT, FAT32, NTFS.
 
13. Does EAZ-FIX support 64bit Windows OS?
  Yes
 
14. Does EAZ-FIX Support Linux?
  No
 
15. Can I install EAZ-FIX on servers or RAID drives?
  No, EAZ-FIX is not a server product. It's not designed to support RAID drives.
 
16. Can I install EAZ-FIX on dual boot systems?
  Yes, you need to select Custom Setup and install EAZ-FIX in each OS. Check for details in EAZ-FIX User's Guide.
 
17. Does EAZ-FIX support unattended setup, network deployment or deployment in system images?
  Yes, check for details in EAZ-FIX deployment whitepaper.
 
18. If I don't like the snapshot I restored to, can I go back?
Yes, you can roll back and roll forward between snapshots.
 
19. I forgot my EAZ-FIX administrator password, how can I recover the password?
  Please follow the steps provided in this KB article to recovery your password:
http://www.eazsolution.com/kb/article.php?id=083
 
20. Can I hide EAZ-FIX program interface from end-users?
  Yes
 
21. What is Baseline Shield?
  Baseline Shield is a PC baseline enforcement software. It allows PC workstations to start-up fully functional with their desired system configurations. Regardless of what any user may attempt to do to the systems, including erasing files, installing software, downloading programs or deliberately tampering with registry settings. Baseline Shield will reset the PCs to their desired settings upon restart, making the workstations perfectly configured and available for the next user.
 
22. How does Baseline Shield work?
  Baseline Shield restores the computer workstations to its baseline discarding any changes made to the system upon restart. The baseline can be updated after installing new software or applying system updates.
 
23. What's the main difference between EAZ-FIX and Baseline Shield?
  EAZ-FIX and Baseline Shield are different products designed for different purpose and targeted for different users. EAZ-FIX is a PC rollback software, its target audience are regular PC users. Baseline Shield is a reboot and restore software, its target audience are schools computer labs, Internet Cafes where people share the computers.
 
24. How long does it take Baseline Shield to restore to the baseline?
Instantly
 
25. Does Baseline Shield support MAC or Linux?
  No
 
26. How much is the network management console for Baseline Shield?
  It's Free.
 
27. What is Easy Image
  Easy Image is an affordable and reliable drive image solution that allows you to create backup images of hard disk or partition in user-friendly Windows interface with just several clicks. Easy Image protects your valuable data from disasters in the most simple and effective way!
 
28. How is Easy Image different from EAZ-FIX?
EAZ-FIX is a PC rollback software. EAZ-FIX reverts PC back in time to snapshots, the snapshots are not backup of the drives. Because no backup involved, EAZ-FIX can rollback computer in seconds. Easy Image is a drive backup solution, it create backup images for drives or partitions.
 
29. How is Easy Image different from Symantec Ghost?
Easy Image is an cheaper and simpler alternative to Symantec Ghost.
 
30. Can I use Easy Image to deploy systems?
  Yes

31. How can I purchase EAZ Solution products?
  Please send your purchase inquiry to sales@eazsolution.com for the local reseller and purchase information.

32. How do I activate the products after purchasing it?
  For information on how to activate your copy of EAZ Solution product, please visit this page: http://www.eazsolution.com/en/activation.php

33. What's your refund policy?
  All our products have full featured 15-day demo available for download. We recommend you to try the demo before make a purchase. But if you are not satisfied with the program after purchase, we will refund your purchase within 15 days.
   
 
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